How did a global insurance brokerage protect against regulatory and reputational risk?

Our client, a global insurance brokerage, was struggling with a 5+-year-old proprietary system for managing conflicts of interest. There was no strong business ownership of the system, and they also had to deal with poor data quality, high amounts of “noise” in system due to lack of data governance, and limited IT support. Our team documented current state system architecture and process flows, identified key gaps and pain points in system architecture, functionality and data, and crafted future recommendations for moving the initiative forward. Following our approach, our client gained clarity around use cases and ownership, identified immediate action items to address deficiencies and close gaps, and a cost-effective technology solution utilizing existing infrastructure and leveraging parallel IT efforts.

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