Commercial Markets

Organizations that are focused on “the sale” spend every day driving towards results.  During today’s times of economic stress, these results are missing the mark more often than not.  Companies across all industries are striving to provide tremendous customer service, create a phenomenal brand, and achieve industry leadership;  all while managing the bottom line and maximizing shareholder value.  In order to do this, they must better leverage their information to provide advanced business insight and to monitor and respond to their key performance indicators and core metrics.

That’s where we come in. Knowledgent’s Informationists possess deep expertise across numerous industries which, when coupled with our mastery of data’s life cycle through information, knowledge, insight and foresight, drives the strategies, processes and platforms that differentiate successful firms. Knowledgent partners with leadership teams at their present capability levels to identify, detect and solve gaps in core processes, create analytical insight, integrate the intelligence into current information architectures and develop actionable, compliant initiatives that can be implemented across the enterprise. In addition, we will provide execution support—all with respect for budgets and time frames.

Our Commercial Markets Practice’s core competency is the intersection points of information, metrics, and overall performance.  Our impact and value comes from the following focus areas:

  • Expertise in all things about your customers
    • Customer Centricity
    • Customer Experience
    • Customer Information Lifecycle Management
  • Sales and Marketing Operations
  • Product Development and Fulfillment
  • Supply Chain and Manufacturing Operations
  • Master Data Management for core domains
    • Customer
    • Employee
    • Product
  • Business Intelligence and Advanced Analytics
    • Key Performance Indicators
    • Predictive Outcomes
    • Core Metrics