Quality Management

Today’s complex, interwoven information management systems and infrastructure challenge even the most sophisticated organization’s abilities to assure quality. Yet, in order to maintain trust with the business, IT organizations must ensure critical applications meet the necessary functional, security, performance and quality requirements. In many situations, quality can be a clear competitive advantage; in highly regulated environments, assuring quality assumes even greater urgency – it becomes mandatory.

A well-conceived and executed quality management program strikes the right balance between cost and value. A successful program aligns with organizational capabilities, pairs well with its methodologies and is integrated throughout the development life cycle. Experienced quality management professionals understand that quality is a shared accountability across the enterprise, and that quality management practices and concepts must be more than enacted at a project level – they must be institutionalized into all phases of management and operation.

An effective quality management program requires the coordination of people, processes and technology and an appropriate organizational and governance structure. Well-defined processes for audit, review and continuous improvement that are integrated into an overall methodology for planning, requirements and change management are also basic to a quality management program’s success. In addition, tools and technology for test management and automation, configuration management and the collection and analysis of operational metrics are needed. Finally, an overall operating model, which covers areas such as demand and work load management for the QA organization, will ensure success of the program within the organization

Our Expertise

Knowledgent brings deep industry experience and technical expertise that has been tested with many quality management programs and initiatives. We know that applying cookie cutter approaches for one organization may not deliver benefit for another, so Knowledgent brings a collaborative team approach to defining and implementing the necessary quality policies, processes and technology.

Knowledgent offers a range of quality management related services including:
  • Quality Management Assessment: Rapidly assessing an organization’s quality management maturity. Based on stakeholder interviews, process, policy and technology reviews, organizations are rated and recommendations are provided on how to obtain the next level of maturity.
  • Quality Management Program Design: Defining a quality management strategy including overall QM vision and value, organizational design, Quality Management Office design (QMO), QM processes, policies, methods and a QMO operating model. Consideration is also given to sourcing strategy – insource, outsource, near-source, etc.
  • Quality Management Automation: Exploring how, through the use of tools and services, organizations can adopt a more automated approach to quality management, reducing risk and improving efficiency
  • Quality Management Program Operation: Supporting the implementation of a Quality Management Office, including detailed process, policy and metrics design, role definition and alignment, technology implementation, communications and adoption management
  • Quality Metrics & Reporting: Identifying the metrics best suited to successful launch and operationalization of the program, including dashboard and score card design and visualizations, release communications and reporting, and compliance process monitoring