Information Governance

Industries run on information. They consume it, use it, produce it, share it and sell it. When that information is inaccurate or used improperly, genuine harm can be done and losses realized.

Managing the accuracy and accessibility of information assets at the system level is fine, but organizations seeking to maximize their ROI leverage their data beyond originally planned uses and across multiple functional areas. Ensuring that data is accurate and accessible, yet secure, assumes greater importance and complexity as information flows across departments and systems spanning the enterprise. Furthermore, regulatory mandates (e.g., Sarbanes-Oxley, Basel I, Basel II, HIPAA, as well as personal information protection laws in CA, MA and the EU) require formal management processes to assure compliance. These regulations raise the stakes for affected firms, transforming cross-organizational oversight of these processes from a best-practice to a compliance mandate.
Enter Information Governance, a discipline that defines formal accountability for the quality, trustworthiness and use of information assets across the enterprise. In and of itself, the concept is sound in its intentions, but a governance regime that fails to enable corporate strategies or an adoption that cannot be sustained by the organization will undermine the best laid plans.

Our Expertise

Knowledgent brings deep industry experience and technical expertise to help clients establish and improve data governance programs that suit their needs. Because of our varied client engagements across numerous industries, our Informationists have gained an intuitive understanding of data governance best practices, ensuring that Knowledgent avoids pitfalls and risks that trap less experienced providers.

  • Information Governance Assessments: A review of capabilities and effectiveness of the governance program against its stated goals and objectives. At a minimum, this includes analyses of policies being supported, plus the procedures, processes, organization, skill gaps, reporting, metrics and scoring in use.
  • Governance Tune-up: A rapid assessment and recommendation for a solution path to realign these programs to enable business objectives more effectively.
  • Business Case Development: Building and documenting the case for governance based on asset value optimization, organizational latency reduction and the Goal-Question-Metric (GQM) Approach.
  • Governance Program Design: Formulation of a governance program suited to client needs, from Visioning & Value definition, process design, organizational design decisions, inventory and adoption strategy, and roadmap.
  • Executive Facilitation: Supporting the soft skill side of culture change, executive facilitation provides 1x1 elicitations, administering collaborative events to build support, team coaching and executive mentoring.
  • Program Execution: Hands-on support for rolling out the governance program, leveraging Knowledgent program management and information management capabilities.